Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95

Delivery Time: 10-15 business days

after shipment dispatch

Free Shipping

Carrier: EMS

Available for orders over $50

Delivery Time: 15-25 business days

after shipment dispatch

International Shipping Note: We ship worldwide (excluding some remote areas and parts of Asia). International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges Policy

At CUPSHE Store, we’re committed to your complete satisfaction. Our return policy is designed to make your shopping experience worry-free, just like our fashionable collections of dresses, jeans, jumpsuits, rompers, tops, shirts, blouses, and sweaters.

Return & Exchange Basics

Timeframe: We accept returns and exchanges within 15 days of your receipt date.

Condition Requirements: To be eligible for return or exchange, items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear with hygiene seals removed or damaged
  • Intimate apparel
  • Items marked as “Final Sale” or “Clearance”
Note: All other fashion items including dresses, jeans, jumpsuits, rompers, tops, shirts, blouses, and sweaters are eligible for returns and exchanges within the specified timeframe.

Step-by-Step Return & Exchange Process

1Initiate Your Request

Contact our customer service team within 15 days of receiving your order:

Email: [email protected]

Include your order number and the items you wish to return or exchange.

2Complete the Return Form

Use the following information in your email:

Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear CUPSHE Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [Item details with size, color, quantity] Reason for Return/Exchange: [Please specify] Preferred Resolution: [Refund/Exchange details] Contact Information: [Your full name, email, phone number]
I confirm that the items are in original condition with all tags attached and have not been worn or washed.

Thank you for your assistance,
[Your Name]

3Package Your Items

Once your return is approved:

  • Securely package the items in their original packaging
  • Include the original receipt or packing slip
  • Use a trackable shipping method for your protection

4Ship Your Return

Send your return package to:

CUPSHE Store Returns
4018 Despard Street
Atlanta, US 30305

Important: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Refund Processing

Timeline

Once we receive your return:

  • Processing Time: 3-5 business days to inspect returned items
  • Refund Issuance: Refunds are processed immediately after approval
  • Bank Processing: 5-10 business days for the refund to appear in your account

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Original shipping fees are non-refundable, unless the return is due to our error.

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll process your exchange request and ship the new item to you.

  • For size or color exchanges, we’ll ship your requested item as soon as it’s available
  • If the item you’re exchanging for is of higher value, you’ll need to pay the difference
  • If it’s of lower value, we’ll refund the difference to your original payment method

International Returns

International returns follow the same policy with these additional considerations:

  • Customers are responsible for return shipping costs and any customs fees
  • We recommend using a trackable international shipping service
  • Refunds will be issued in US dollars; currency conversion may affect the final amount

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: Typically within 24 hours during business days

Store Address: 4018 Despard Street, Atlanta, US 30305

Thank you for choosing CUPSHE Store. We’re committed to ensuring your fashion journey is as beautiful and stress-free as our designs.