Our Commitment to Your Satisfaction

At CUPSHE Store, we’re dedicated to ensuring your shopping experience is as flawless as our fashion. Just as we protect your payment information with advanced security measures, we’re equally committed to making returns and exchanges effortless and secure. We understand that finding the perfect fit and style is essential to feeling confident in your fashion choices.

Our return policy reflects our commitment to affordable luxury and customer satisfaction, allowing you to shop with confidence knowing we stand behind our products.

Return & Exchange Basics

Timeframe

We accept returns and exchanges within 15 days of your receipt date. This gives you ample time to try on your items and ensure they meet your style expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear with hygiene seals removed or damaged
  • Intimate apparel
  • Items marked as “Final Sale” or “Clearance”

Note: All other fashion items including dresses, jeans, jumpsuits, rompers, tops, shirts, blouses, and sweaters are eligible for returns and exchanges within the specified timeframe.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team within 15 days of receiving your order to initiate your return or exchange:

  • Email: [email protected]
  • Include your order number and the items you wish to return or exchange

Step 2: Complete the Return Form

Use the template below to ensure you provide all necessary information for a smooth processing experience.

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear CUPSHE Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Item Name], Size: [Size], Color: [Color], Quantity: [Qty]
– [Add additional items if applicable]

Reason for Return/Exchange: [Please specify – size issue, style preference, etc.]
Preferred Resolution: [Refund to original payment method / Exchange for (specify item details)]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

I confirm that the items are in original condition with all tags attached and have not been worn or washed.

Thank you for your assistance,
[Your Name]

Step 3: Package Your Items

Once your return is approved:

  • Securely package the items in their original packaging
  • Include the original receipt or packing slip
  • Use a trackable shipping method for your protection

Step 4: Ship Your Return

Send your return package to:

CUPSHE Store Returns
4018 Despard Street
Atlanta, US 30305

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Refund Processing

Timeline

Once we receive your return:

  • Processing Time: 3-5 business days to inspect returned items
  • Refund Issuance: Refunds are processed immediately after approval
  • Bank Processing: 5-10 business days for the refund to appear in your account, depending on your financial institution

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Original shipping fees are non-refundable, unless the return is due to our error.

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll process your exchange request and ship the new item to you. For size or color exchanges, we’ll ship your requested item as soon as it’s available.

If the item you’re exchanging for is of higher value, you’ll need to pay the difference. If it’s of lower value, we’ll refund the difference to your original payment method.

International Returns

As we serve customers worldwide (excluding some remote areas and parts of Asia), international returns follow the same policy with these additional considerations:

  • Customers are responsible for return shipping costs and any customs fees
  • We recommend using a trackable international shipping service
  • Refunds will be issued in US dollars; currency conversion may affect the final amount

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

  • Email: [email protected]
  • Response Time: Typically within 24 hours during business days
  • Store Address: 4018 Despard Street, Atlanta, US 30305

Thank you for choosing CUPSHE Store. We’re committed to ensuring your fashion journey is as beautiful and stress-free as our designs.

Last Updated: January 2024